Customer experience will soon overtake another selection parameter like the price and product quality as the key brand differentiator for consideration and preference.

Call centers are a proven source of delivering the brand’s customer experience. Hence, we try to leverage call center technology to not just improve customer experience but also recorded voice data in real-time – Making it available to use, refine and take actions on it in time.

We can work with your current tools or will help deploy the best of international tools to maximize revenue and minimize compliance risk with flexible and scalable solutions.

We help filter hot leads on the fly and also make sure all the call center metadata integrates with business automation tools to provide an omnichannel experience.

We work as your consultants to constantly look at the data and decide alternate sales pitches, marketing programs and also provide staff efficiency feedback and much-desired training to improve outcomes.

To sum, we use the power of voice data to deliver better customer acquisition.

Our KRA’s

Help find out what customers really want really fast

Get the staff to understand his journeys or interactions with us  on the fly

Create potential buyer personas and match them to Your Ideal Customer

Improve Call Centre Service Quality

Gain deep insights with Artificial Intelligence and create an auto pass for them to reach marketing teams for developing a messaging strategy

Improve Call Centre Efficiency and Productivity

Empower Your Agents with a Powerful Call Centre Platform

Help create robust Call Centre feedback improvement systems

Know how we can help:

An e-commerce start-up

A B2B company with B2C aspiration

A e-commerce brand Improve efficiencies

A B2C company looking to set up their digital sales

Get measurable goals:

Reduced cost of messaging
Increased customer lifetime value
More engagement
Increase at the same spends